Exit Interview Process

The different processes to deploy an exit survey. Scroll below to know the differences in exit survey methods and effectiveness

Voice Based Exit Interview Surveys

Exit Interview process conducted over the phone

Pros

  • Obtain honest feedback and responses
  • Response rates are higher than other exit interview methods
  • Easier to target a larger sample size than Face-to-face exit surveys
  • More cost effective than Face-to-face exit surveys
  • Obtain detailed responses to questions, allow for additional probing or the exploration of certain key perspectives in more depth

Cons

  • Unable to recognize non-verbal cues

Web-based Exit Interview Surveys

Exit Interview process completed on the internet

Pros

  • Easier to target a larger sample size
  • More cost effective than face-to-face exit surveys and Voice-based exit surveys
  • Less intimidating due to greater perception of anonymity

Cons

  • Unable to recognize non-verbal cues
  • Unable to obtain detailed responses to questions, unlike Face-to-face exit surveys and Voice-based exit surveys, one cannot explore specific key perspectives in more depth

Paper-based Exit Interview Surveys

Exit Interview process completed by paper

Pros

  • Easier to target a larger sample size than Face-to-face exit surveys and Voice-based exit surveys
  • More cost effective than Face-to-face exit surveys and Voice-based exit surveys
  • Less intimidating due to greater perception of anonymity

Cons

  • Unable to recognize non-verbal cues
  • Unable to obtain detailed responses to questions, unlike Face-to-face exit surveys and Voice-based exit surveys, one cannot explore specific key perspectives in more depth
  • Handling of paperwork
  • Low rate of return

In-Person Employee Exit Surveys

Exit Interview process conducted face-to-face

Pros

  • Obtain detailed responses to questions, allow for additional probing or the exploration of certain key perspectives in more depth
  • Opportunity to observe the staff’s non-verbal cues

Cons

  • Intimidating for separating employees, which can lead to incomplete or inaccurate responses
  • Time consuming, especially when done in house by HR staff
  • High turnover costs
  • Difficult to coordinate especially with global companies who have employees in different locations
  • Lack of uniformity in questions due to personal bias or validity of answers